Refund policy

Last updated: 15 November 2026

This policy covers every order placed on our store, for both of our brands, Snowlit and Winglit.

30-day returns

Changed your mind? You have 30 days from the day you receive your order to return it for a full refund. That is longer than the 14-day withdrawal period EU law gives you, and you don't need to give a reason.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

How to start a return

  1. Email us at CustomerSuppHelp@outlook.com with your order number and the item(s) you want to return.
  2. We'll reply within 24 hours (Monday to Friday) with the return address and instructions.
  3. Send the item back. Items sent back without first contacting us cannot be accepted.

Customers in the EU may also use the standard withdrawal form below, sent by email to the address above.

Return shipping costs

If you return an item because you changed your mind, the cost of sending it back is paid by you. If the item arrived damaged, faulty or wrong, we cover the return cost or send a replacement at no charge.

Damaged, faulty or wrong items

Please check your order when it arrives and email us right away if anything is damaged, faulty or not what you ordered, with a photo if you can. We'll send a replacement or refund you in full.

Legal guarantee

If you are a consumer in the European Union, all products are covered by the 2-year legal guarantee of conformity (Articles 128 and following of the Italian Consumer Code, Legislative Decree 206/2005). This policy adds to your legal rights and does not limit them.

Exceptions

  • Shipping Protection is non-refundable once your order has shipped.
  • Free gifts included with an order do not need to be returned, and are not refunded separately.
  • If you return part of a bundle, the refund is the bundle price minus the regular single-item price of the items you keep.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 14 days. Your bank or card issuer may take a few extra business days to show it.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Model withdrawal form (EU)

To: Snowlit, Via Niso 11, 00181 Rome (RM), Italy, CustomerSuppHelp@outlook.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: ____
Ordered on / received on: ____
Order number: ____
Name: ____
Address: ____
Date: ____