Shipping policy

Last updated: 15 November 2026

This policy covers every order placed on our store, for both Snowlit and Winglit products.

Where we ship

We ship worldwide. If your country is available at checkout, we deliver there.

Shipping cost

Free tracked shipping on every order. Any shipping cost that applies to your order is always shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive an email with your tracking number as soon as your order ships.

Estimated delivery times

After your order has shipped:

  • Italy and the European Union: 5–10 business days
  • United Kingdom, United States and Canada: 7–12 business days
  • Rest of the world: 10–20 business days

These are estimates. Peak periods such as Black Friday and Christmas, customs checks and the local carrier can add a few days. If your order is a gift for a specific date, please order early.

Tracking

Every order ships with tracking. If you haven't received a tracking email within 5 business days of ordering, check your spam folder, then email us.

Customs, duties and taxes

Prices include VAT for customers in the EU. Orders shipped outside the EU may be subject to import duties or taxes charged by the destination country. These are set by local customs and are the responsibility of the recipient, unless they are shown and collected at checkout.

Shipping Protection

You can add Shipping Protection to your order. If your parcel is lost, stolen or damaged in transit, we'll reship it free of charge. Just email us within 30 days of the estimated delivery date.

Late, lost or damaged parcels

If your order hasn't arrived within 30 days of shipping, or arrives damaged, contact us and we'll find a solution. As a consumer in the EU, the risk of loss or damage passes to you only once you, or someone you name, receives the goods.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we'll update it if the order hasn't shipped yet.

Questions

Email CustomerSuppHelp@outlook.com. We reply within 24 hours, Monday to Friday.