Terms of service

Last updated: 15 November 2026

1. Who we are

This store is operated by Snowlit, Via Niso 11, 00181 Rome (RM), Italy, email CustomerSuppHelp@outlook.com ("we", "us"). We sell products under two brands, Snowlit and Winglit. These terms apply to every purchase from this store, whichever brand you buy.

2. Using the store

By using this store or placing an order, you agree to these terms. You must be at least 18, or have the consent of a parent or guardian, to place an order. You agree not to use the store for anything unlawful.

3. Products and prices

We try to show products, colours and features accurately, but screens vary and product images are for illustration. Prices are shown in the currency selected and, for EU customers, include VAT. Shipping costs and any duties collected are shown at checkout before you pay.

Where we show a crossed-out price, it is the price at which the product was previously offered, and the discount shown is calculated from it. Promotions run for the period stated and may end earlier if stock runs out.

4. Orders and contract

Placing an order is an offer to buy. The contract is formed when we send you the order confirmation email. We may refuse or cancel an order if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud. If we cancel, we refund any payment in full.

5. Payment

Payments are processed securely by Shopify Payments, PayPal and the other methods shown at checkout. We never see or store your full card details.

6. Delivery

Delivery is covered by our Shipping Policy.

7. Returns and right of withdrawal

You may return products within 30 days of receipt, as described in our Refund Policy. EU consumers also keep their statutory 14-day right of withdrawal under Articles 52 and following of the Italian Consumer Code.

8. Legal guarantee

EU consumers benefit from the 2-year legal guarantee of conformity. Products must be used as described in their instructions.

9. Product safety (Winglit)

Winglit lights contain a low-power laser. Never look into the laser lens or point it at people, animals, drivers or aircraft. It is not a toy and must be kept away from children. You are responsible for checking and following local rules on the use of lights and lasers on public roads and paths.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer. Otherwise, our liability for any order is limited to the amount you paid for it.

11. Intellectual property

All content on this store, including the Snowlit and Winglit names, logos, images and text, belongs to us or our licensors and may not be used without permission.

12. Privacy

How we handle your personal data is explained in our Privacy Policy.

13. Governing law and disputes

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts of your place of residence. Please contact us first: most issues are solved by email within a day or two.

14. Changes

We may update these terms from time to time. The version in force when you place your order applies to that order.

15. Contact

Questions about these terms: CustomerSuppHelp@outlook.com.